Reference

How We Handle Your Account Information

We collect what we need to run your account, process your bKash or Nagad deposits, verify withdrawals and keep the lobby secure. This policy covers what we gather, how we use it and who you contact to update or delete your details.

Account registration dataWallet transaction recordsDevice and session logsContact preferencesVerification documents
Explore the Lobby Read FAQ
bb4 How We Handle Your Account Information
POLICY CONTACT

Reach Us About Privacy Questions

If you want to update your contact preferences, request a copy of your account data, correct an error in your profile or ask us to delete your information, use any of the channels below. Our support team handles privacy requests during normal operating hours and confirms receipt within one business day.

Live Chat Open the chat bubble in the bottom corner of any page, select privacy or account data as your topic, and an agent will walk you through the request process including what documents we need and how long it takes.
Email Support Send your privacy request to the support email shown in the account menu. Include your registered phone number and a brief description of what you need so we can route it to the right team and respond with next steps.
Account Settings Log in, open account settings, then navigate to the privacy and data section where you can toggle marketing consent, download a record of your deposits and gameplay, or submit a deletion request that we process after verification.
DATA PRACTICES

How We Protect and Manage Your Information

We apply industry-standard security measures to keep your account data, wallet records and session logs safe. Sessions are encrypted, access is logged and monitored, and we regularly review our data-handling practices to stay current with privacy standards in the regions where we operate.

Collection and Use

We gather your registration details, bKash or Nagad wallet activity, device identifiers and gameplay history to operate your account, verify withdrawals, prevent fraud and deliver support.

Cookies and Tracking

We use session cookies to keep you logged in, functional cookies to remember your language and currency preferences, and analytics cookies to understand which lobby sections get the most traffic.

Retention and Deletion

We keep your account records, payment logs and verification documents for as long as your account remains active plus a retention period required by law.

Your Rights

You can request a copy of your data, ask us to correct mistakes, withdraw marketing consent or close your account and request deletion.

Common Privacy Questions

We collect your name, date of birth, email, phone number, and the wallet details you use for bKash, Nagad or Rocket deposits. We also log your device type, IP address and session timestamps to secure your account and prevent fraud.

We share limited data with payment processors to complete bKash, Nagad and Rocket transactions, with game studios to load your slot or live-table sessions, and with regulatory bodies when legally required. We do not sell your information to advertisers or marketing platforms.

Log in, open account settings, navigate to the privacy and data section, and click the download button. We will generate a file with your registration details, deposit and withdrawal history, and gameplay records, usually within two business days.

Yes. Contact support through live chat or email, confirm your identity, and we will close your account and remove personal identifiers. Some transaction records may stay archived for a legal retention period, but your profile and contact details will be deleted.

We keep bKash, Nagad and Rocket transaction logs for as long as your account is active plus a retention period required by anti-money-laundering and tax regulations in the jurisdictions where we operate, typically several years after your last activity.

You will stay logged out after each session and need to re-enter your phone number and OTP every time. Currency, language and lobby-layout preferences will reset. Core features like deposits, gameplay and withdrawals will still work, but the experience will be less convenient.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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